If you miss a delivery, first check the tracking link in your confirmation email or account to see the latest status. In most cases, the courier will either attempt delivery again or leave your parcel at a nearby pickup point. 1) Review the delivery note or SMS left by the driver. 2) Follow the instructions to reschedule delivery or collect from the pickup location. 3) If nothing was left, wait 2–4 hours for the tracking to update. 4) If you still have no information, contact our support team with your order number so we can coordinate directly with the courier.

If your parcel arrives damaged, please do not discard the packaging or contents. 1) Take clear photos of the outer box, shipping label, and any visible damage to the items. 2) Check the packing slip to see if anything is missing. 3) Contact our support team within 48 hours, attaching your photos and order number. 4) Our team will review the case and offer a replacement, refund, or repair solution according to our policy. If the courier is still present at delivery, you may also ask them to record the damage in their system before they leave.

If your tracking shows “delivered” but you have not received the parcel, or if there has been no tracking update for several days, please follow these steps: 1) Check with household members, neighbors, or your building reception to see if they accepted the parcel. 2) Look around common drop-off spots such as porches, side doors, or parcel lockers. 3) Verify that your shipping address in the order confirmation is correct. 4) If you still cannot locate the parcel, contact our support team with your order number and tracking ID. We will open an investigation with the courier and keep you updated on the outcome, arranging a replacement or refund where applicable.

If you notice an incorrect address shortly after placing your order, contact our support team immediately with your order number and the correct address. If the parcel has not yet been shipped, we will update the address for you. If it has already been dispatched, options depend on the courier: 1) In some cases, we can request an address correction while the parcel is in transit. 2) If the courier cannot change the address, the parcel may be returned to us. 3) Once returned, we can resend it to the correct address or issue a refund according to our policy. Please note that additional shipping fees may apply if the error was in the address provided.

During holidays and peak seasons, such as year-end festivities or major sales events, couriers often experience higher volumes and possible delays. To avoid disappointment, we recommend ordering earlier than usual and checking the estimated delivery dates shown at checkout. Once your order is shipped, use the tracking link to monitor progress. If your parcel appears to be stuck in transit for more than a few days, contact our support team so we can follow up with the courier. We also publish any known cut-off dates or service disruptions on our website, so please review these notices when planning time-sensitive deliveries.

If you experience any delivery issue, please prepare your order number, full name, and delivery address before reaching out. You can contact our support team via email or phone during business hours, or submit a request through our online contact form at any time. For faster resolution, include photos (for damaged parcels), tracking numbers, and a brief description of the problem. Our team will acknowledge your request, investigate with the courier if needed, and keep you informed until the issue is resolved.