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Privacy policy

Urban Lavender Ltd. T/A Tipperary Stoves Privacy Policy - 10/09/2026

Privacy Policy

1. IntroductionUrban Lavender Limited, trading as Tipperary Stoves ("we", "us", "our"), operates www.tipperarystoves.ie. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, process, use, and protect your personal data when you visit our website, purchase products, or use our installation and maintenance services.We process all personal data in strict compliance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988–2018.

2. Information We Collect About YouWe may collect and process the following categories of personal data:

  • Identity and Contact Data: Your name, billing address, delivery address, email address, and phone number when you place an order, request a quote, or contact customer service.
  • Transaction Data: Details of products purchased, service history, payments processed, and invoices. Note: We do not store your raw credit or debit card details; payment information is securely handled by our third-party payment gateways.
  • Technical and Usage Data: Your IP address, browser type, operating system, and details about how you interact with our website, gathered via cookies.
3. How and Why We Use Your Personal DataWe will only use your personal data when the law allows us to. Most commonly, we use it for:
  • Fulfilling Orders & Service Contracts: To process your payment, deliver your stoves or parts, and coordinate our professional installation fitting packages.
  • Customer Support: To respond to your enquiries, technical questions, and back-order notifications.
  • Legal Obligations: To comply with standard financial accounting laws, VAT requirements, and consumer law obligations.
  • Marketing Communications: If you actively subscribe to our newsletter, we will send you updates and special offers. You can opt out at any time by clicking the "unsubscribe" link.
4. Data Sharing and RetentionWe do not sell your personal data. We only share relevant details with trusted third parties necessary to run our business, including:
  • Courier & Pallet Delivery Networks: To ship heavy stoves or components to your doorstep.
  • Subcontracted Installers: Where you have explicitly booked installation services through us.
  • IT & Payment Providers: Hosting, website security, and transaction processing services.
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or statutory warranty reporting requirements.
5. CookiesOur website uses essential cookies to ensure safe and correct operation (such as keeping items in your shopping cart). With your permission, we also use functional, performance, and marketing cookies to enhance your browsing experience. You can adjust your cookie preferences at any time using our website's advanced privacy settings.
6. Your Legal Data RightsUnder the GDPR, you have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to direct marketing, or request data portability. If you wish to exercise any of these rights, please email us at sales@tipperarystoves.ie.


If you believe your data has been handled improperly, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland.