Returns & Refunds Policy

Last updated: 11/09/2026

Tipperary Stoves is a trading name of Urban Lavender Limited (Company Registration No. 774486, VAT No. IE4343911UH).

We want you to be completely satisfied with your purchase. This policy explains our returns, cancellations and refund procedures for purchases made through Tipperary Stoves.

1. Your statutory consumer rights

Nothing in this policy affects your statutory rights under Irish consumer law.

If you purchase goods from us online as a consumer, you may have a statutory right to cancel your purchase within the applicable cooling-off period. For most online purchases, this period is 14 days from the day on which you receive the goods.

Certain statutory exceptions may apply, including certain personalised or made-to-order goods and other products or services for which the right to cancel does not apply.

Where a statutory cancellation right applies, please contact us in writing within the applicable cancellation period.

2. How to request a return

To request a return or cancellation, please contact:

Tipperary Stoves
Urban Lavender Limited T/A Tipperary Stoves
Ballydine, Gooldscross, Cashel, Co. Tipperary, Ireland

Email: sales@tipperarystoves.ie 
Telephone: 087 0551431

Please provide your order number and details of the product you wish to return.

We will explain the applicable return procedure and provide any information or cancellation form required.

3. Goods returned because you have changed your mind

Where a statutory cancellation right applies, you may return eligible goods in accordance with the applicable consumer legislation.

You should take reasonable care of the goods while they are in your possession. You may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Return costs may be payable by the customer where permitted by law and where we have informed you of this before purchase.

4. Faulty, damaged or incorrectly supplied goods

If your goods are faulty, damaged, not as described or otherwise do not conform to the contract, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.

Your statutory consumer rights continue to apply. Depending on the circumstances, we may arrange a repair, replacement, price reduction or refund in accordance with applicable Irish consumer law.

We will not ask you to give up your statutory rights by relying solely on a manufacturer's warranty.

5. Goods damaged during delivery

If your order arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and the goods.

Please do not dispose of damaged packaging until we have advised you that it is no longer required.

This does not affect your statutory rights.

6. Made-to-order, personalised and specially sourced products

Certain products may be made to order, customised, specially sourced or otherwise supplied specifically to meet a customer's requirements.

Where a statutory cancellation exception applies, we will explain this to you before you place your order.

We will not use this provision to remove any statutory consumer rights that apply to your purchase.

7. Stove installation and fitting services

Where you purchase an installation or fitting service from us, cancellation rights may differ depending on the nature of the service, when the service is due to begin and whether the service has already been fully performed.

If you ask us to begin providing a service during the applicable cancellation period, we will provide you with the information required by applicable consumer law concerning the effect of that request.

8. Refunds

Where you are legally entitled to a refund, we will process the refund in accordance with applicable consumer law.

Where required, refunds will normally be made using the same payment method used for the original transaction within 10 days, unless otherwise agreed.

9. Our voluntary returns policy

In addition to your statutory rights, we may offer a voluntary returns period on certain products.

Any voluntary returns period, including its duration and conditions, will be stated clearly on the relevant product or at the time of purchase.

A voluntary returns policy does not replace or restrict your statutory consumer rights.

10. Contact us

If you have any questions about a return, cancellation, refund or product issue, please contact us before sending anything back.

Tipperary Stoves
Urban Lavender Limited T/A Tipperary Stoves
Ballydine, Gooldscross, Cashel, Co. Tipperary, Ireland E25 WD82

Email: sales@tipperarystoves.ie 
Telephone: 087 0551431